To analyse a specific issue, you may be requested by the HRT support team to collect and send the application logs. Logs are created automatically by each app, and can be collected and sent to HRT by email.


Windows


From the App, click on the 3-dots -> Settings -> Logs


Alternatively, manually navigate to the following path:

<drive>:\Users\<User>\AppData\Roaming\HRT\HuddleHub\Log


A different folder is created for each day of use.


MacOSX


From the App, click on the 3-dots -> Settings -> Logs


Alternatively, manually navigate to the following path:

<Macintosh HD>/Users/<User>/HHO_log

(if you don't see it, please go to Finder->Go->Home)


One file is created for every session.


Android


Logs can be found by entering File Manager and navigating to:

Local/Internal memory/Android/data/si.hrt.hhone/files

 

iOS


Logs can be found by entering Settings and navigating to:

Settings -> Privacy -> Analytics -> Analytics data

Select the log "HRTIOSClient-xxxxx" and "broadcast-xxxxx" and share it