To analyze a specific issue, you may be requested by the HRT support team to collect and send the application logs.



AUTOMATIC (recommended)


From the Huddle Hub App, click on the 3-dots menu -> Settings -> Logs


Please attach the HuddleHub.log zip file to an email and send it to HRT by email



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MANUAL


Windows

Manually navigate to the following path:

<drive>:\Users\<User>\AppData\Roaming\HRT\HuddleHub\Log

A different folder is created for each day of use.


MacOSX

Manually navigate to the following path:

<Macintosh HD>/Users/<User>/HHO_log

(if you don't see it, please go to Finder->Go->Home)

One file is created for every session.


Android

Logs can be found by entering File Manager and navigating to:

Local/Internal memory/Android/data/si.hrt.hhone/files

 

iOS

Logs can be found by entering Settings and navigating to:

Settings -> Privacy -> Analytics -> Analytics data

Select the log "HRTIOSClient-xxxxx" and "broadcast-xxxxx" and share it