Support portal


I don't have admin rights. Can I install/use the software?
The Huddle Hub app is needed for the client to connect to the hub, and it requires Administration rights to be installed. If for some reason you cannot - o...
Mon, 12 Mar, 2018 at 6:02 PM
I use HHO+ as an access point but cannot access the internet
Please open the Network tab from the Web Console pages. Verify that the "LAN access to session participants only" flag is not checked.
Mon, 12 Mar, 2018 at 6:06 PM
I cannot see the hub from Lifesize Cloud software
Please change the output video resolution: Open the Huddle Hub app, click on the 3-dots menu, click Settings. On the bottom find the "Multicam feed outp...
Tue, 20 Mar, 2018 at 9:31 AM
The app doesn't work on Windows 7
Huddle Hub requires at least Microsoft Windows 7 SP1 (Service Pack 1) in order to run. Please note also the following requirements: - Microsoft .NET Fr...
Sat, 7 Apr, 2018 at 12:39 PM
How do I reset or restore the unit?
Reset procedure This procedure resets the configuration to the default parameters, discarding all current settings. The internal software is not reinstalle...
Mon, 13 May, 2019 at 11:07 AM
I am getting a black screen when receiving on Android
Please try disabling the "hardware encoding" from the App menu.
Wed, 9 Jan, 2019 at 6:02 PM
I cannot see the Huddle Hub virtual drivers
- Please note that the Huddle Hub virtual drivers require Windows 10 or MacOS 10.12 Sierra in order to be installed. Earlier versions of these operating ...
Tue, 12 Mar, 2019 at 3:27 PM
The app requires Direct3D and this is not installed
The Windows app requires Direct3D in order to work. On most recent Windows operating systems, this is installed by default, otherwise you have to install it ...
Wed, 10 Apr, 2019 at 9:42 AM
With the "Movies & TV" Windows app, audio and video are not in sync
There is a known issue with the "Movies & TV" app in Windows 10.  The app buffers ca. 1-2 seconds of audio so it's not possible to...
Fri, 28 Jun, 2019 at 3:31 PM
I cannot start a session on NVidia Shield (AndroidTV)
There is a known bug that prevents NVidia Shield client to show the Welcome screen, after selecting a room, if a session is not underway. Solution: star...
Fri, 16 Aug, 2019 at 11:55 AM